Reference

How ls88 Protects Your Account and Data

When you open an account with us, your account security, deposit history, and withdrawal verification are handled under clear terms.

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ls88 How ls88 Protects Your Account and Data
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How to Contact Us About Your Account

Questions about your account terms, data rights, or a withdrawal verification? Our support team responds to account and legal inquiries in English, 24 hours a day.

Live Chat Support Open the chat widget in the lobby bottom-right corner.
Email to Legal Team Send account-rights or data-request questions to [email protected].
Account Settings Ticket Log in, open Settings > Support, and submit a ticket for account access, data…
SECURITY & YOUR DATA

What We Do With Your Information

Your account is encrypted from login to cash-out. Deposits through DANA, OVO, GoPay and QRIS are processed by licensed payment partners; we do not store your payment credentials, only transaction records.

Encryption & Access

Your login, deposits and withdrawals use SSL encryption. Only you and our support team (under strict need-to-know rules) can access your account. Players in Makassar and across Indonesia connect to the same secure servers.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions are processed directly by those partners; we store only your transaction ID and balance. Your actual card or wallet details never touch our servers.

Withdrawal Verification

Every cash-out request is checked against your account history, identity documents, and the payment method on file. This takes 5–30 minutes and prevents unauthorized transfers.

Data Retention & Deletion

We keep gameplay and transaction records for 36 months to resolve disputes fairly. Non-essential data (marketing history, old addresses) you can request be deleted anytime via support.

Cookie & Tracking Consent

We use cookies to keep you logged in, remember your settings, and analyze lobby behaviour. You can manage cookie preferences in browser settings; functional cookies cannot be disabled without logging out.

Request Your Data or Close Account

Email [email protected] to request a copy of all your data, object to marketing, or permanently close your account. We respond within 10 business days.

Common Questions About Your Account & Rights

Yes. Email [email protected] with your account number and the phrase 'data export request'. Include the period you want (e.g. last 12 months). We compile and send your full record—deposits, withdrawals, gameplay logs, and personal details—within 10 business days, free of charge.

Contact support immediately through live chat or email [email protected] with your withdrawal ID and reason. We review your account history, payment method, and verification records. Most disputes resolve within 24 hours; fraud claims may take longer pending investigation.

Yes. Log in, go to Settings > Account > Close Account, or email [email protected] with your request. We deactivate your account immediately and delete non-essential data within 30 days. Transaction and gameplay records are kept for 36 months for legal compliance.

We retain all DANA, OVO, GoPay and QRIS transaction records, your account balance history, and gameplay logs for 36 months. This protects you in disputes and keeps us compliant with local financial rules. After 36 months, older records are archived securely.

Your payment method is shared only with DANA, OVO, GoPay, QRIS and our bank partner to process deposits and withdrawals. Your identity (name, phone) is shared with payment partners and, where law requires, with financial-crime-prevention authorities. We never sell your data to marketers.

If we close or restrict your account for compliance reasons (fraud, underage access, breach of terms), we notify you and your remaining balance. Where local law permits, you can request a review by contacting [email protected] with evidence of your appeal. Decisions are made by our compliance team.

Yes. In your account Settings under Notifications, toggle off promotional emails, SMS, and push alerts. Account and withdrawal notices cannot be disabled. You can also reply 'STOP' to any SMS or email, or contact support to remove yourself from all marketing lists.

Related Pages

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